At Living Resources, we often talk about our core values of Kindness and Inclusivity. We see these values in our programs and our clinical goals—but some of the most powerful displays of our mission happen when no one thinks the world is watching.
Recently, a local mother took to Facebook to share a moment she witnessed at the Union Street McDonald’s drive-thru in Schenectady. She was behind one of our Living Resources vans, driven by staff member Roland Evans. The post, which quickly caught the attention of our community, read:
“You, Sir, have restored my faith in humanity today… I witnessed the most heartwarming interaction between you and your client/passenger. You didn’t know anyone was watching. You were both smiling, laughing, and full of joy. I didn’t hear your conversation, and I didn’t need to. I felt your happiness from afar.”
For this mother, the moment was deeply personal. As a parent of a daughter with a disability, she recognized the weight of that interaction. She saw more than just a commute; she saw a genuine connection rooted in respect and happiness.
What Roland demonstrated that afternoon is the heartbeat of what we do. Kindness isn’t just about being “nice.” It’s about the emotional energy we bring to our work. Roland wasn’t just “transporting a client”; he was sharing a moment of genuine human connection.
True inclusion means ensuring that individuals with I/DD and brain injuries are not just present in the community, but are enjoying it to the fullest. A simple trip to McDonald’s becomes a powerful act of inclusion when it is centered on joy and dignity.
The Facebook post concluded with a powerful sentiment: “I have a feeling that you have made your mark on countless lives, the world needs more people like you!” We couldn’t agree more. Roland’s actions remind us that our “mark” on the world isn’t always made through grand gestures. Often, it’s made in a drive-thru lane, through a shared laugh and the simple gift of being fully present for another person.
Thank you, Roland, for representing Living Resources so beautifully and for reminding us all that kindness is the most powerful tool we have.